Ordering
Shop at the grocery store, pharmacy or liquor storeIn Grocery, Pharmacy, Liquor and More you see the stores near you, search a product in all of them at once and choose what happens if something is out.Your order alerts and how to call the driver without sharing your numberWe let you know when the driver is 5 minutes away, when to come out (if you chose hand delivery) and when they’re at your door, also by SMS. And you can call them with a masked number.Your orders: history, receipt and reorderIn the Orders tab you see each order with its status and total, open the full receipt and order the same again with one tap.Schedule an order for laterPick the day and the half hour when you want your order, from one hour ahead up to six days out.Group order: everyone picks their ownBuild one order for the office, family or friends: share a link, each person adds their items and you pay for everything together.Share your order trackingSend a link so someone else can see how your order is going, without an account and without seeing your details.“You might like”: new restaurants for youOn the home screen we show open, nearby restaurants of the kind of food you already ordered that you haven’t tried yet.Favorites: save your restaurantsTap a restaurant’s heart to save it to Favorites and find it instantly next time.Saved addresses and delivery instructionsSave home, work or wherever you order often, with instructions for the driver, and pick them with one tap in the cart.Coupons and promotionsEnter a code in the cart and the discount applies before you pay. Current promotions show under “Today’s deals” on the home screen.Reporting a problem with your orderSomething missing, cold, late: tell us what happened in two taps. If an item was missing, you mark which one and, when enabled, only that value is refunded.Pay on delivery: cash or a transfer to the driverIn cities where it’s active, you can choose to pay when your order arrives: in cash to the driver, or with a transfer to the account they have published. Your order is confirmed instantly, no card needed.Pay with Apple Pay or Google Pay (coming soon)Today you pay with your card inside the app. Soon, on the same payment screen, Apple Pay (iPhone) or Google Pay (Android and Chrome) will show up if your phone has it set up. One tap and done.The home screen: what’s there and what each thing doesLike the big delivery apps: at the top the logo, your greeting, the notifications bell and the gifts coupon. Then the search bar, the eight services in order (Food works today), your gifts or the deals, restaurants near you and the bottom bar.Searching Divoox: restaurants, dishes, and cuisinesTap the search bar on the home screen and type what you’re craving. As you type, Divoox searches your city and shows matching restaurants and dishes, open ones first.Dietary filters: vegetarian, vegan, gluten-free, halal, and spicyRestaurants can label their dishes as vegetarian, vegan, gluten-free, halal, or spicy. You see those labels on the menu and can filter search by them, with or without typing anything.The bell and the coupon: your notifications and your giftsThe bell on the home screen shows what’s happening with your account right now: active orders, gifts in progress, and upcoming openings in your city. The coupon opens your gifts directly.Divoox services: what’s here today and what’s comingThe home screen shows eight services in this order: Food, Moto, Car, Delivery, Grocery, Pharmacy, Liquor, and More. Food works today; the others have their own screen and tell you, with a discreet strip, that they’re under construction. Grocery, Pharmacy, Liquor and More are already built and open city by city: when they reach yours, you’ll see nearby stores on that same screen.Why don’t I see restaurants? What if the app won’t finish opening?The app always tells you what’s going on: no restaurants in your area yet, we’re not in your city yet, or the connection failed. And if it can’t verify your session, it lets you try again without losing your account.Pick up in store, change the address, and tip after deliveryThree things you can do with your order: pick it up yourself with no delivery fee, change the address before the driver leaves (seeing the new total), and leave an extra tip after delivery.Choose size and extras when orderingIf an item has options, when you add it you choose the size, extras or whatever the restaurant offers, and see what each adds.If the restaurant is out of an item in your orderNothing gets canceled outright: you decide whether to remove it (we refund that part) or cancel the whole order.Leave at door or hand it to me: you chooseWhen you order, you say whether to leave it at your door or hand it to you. The driver sees it and acts accordingly.Chat with your driverFrom the moment your order has a driver until it arrives, you can message them from the app, without sharing your number.When your order arrives: the estimate and the latest arrival timeYou see two times: in how many minutes it arrives and the latest arrival time. And we tell you when the driver is a minute away and at your door.How to place your first orderPick a nearby restaurant, build your cart, and pay with a card, Apple Pay, or Google Pay.Track your order liveConfirmed, in the kitchen, on the way, and delivered, with your driver on the map.Cancel an order and get your money backUntil the restaurant accepts it, you cancel in one tap and get a full refund. And if the restaurant doesn’t answer, we cancel it for you.My account: your orders, cards, and detailsAll your orders and their status, the cards you saved, and your details, in one place in the app.Gifts: birthday, punch card, and win-backRestaurants reward you for coming back. Gifts show up in your cart on their own.Special instructions for an itemAsk for “no onions” or “well done” on each item, and the restaurant sees it in your order.See a restaurant’s ratingThe stars, how many ratings it has and what other customers wrote, before you order.Rate the food and the driverTwo separate ratings. If the food was late, it’s not the driver’s fault.