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How to send a screenshot to support

In “My help cases” you can attach up to three screenshots per message, so our team sees exactly what you see.

How it works

A screenshot is worth many words: it shows the error, the order or the screen just as you see it. Divoox keeps it private and only the support team can see it, through a link that expires.

First take the screenshot on your phone: on iPhone, press the side button and volume up together; on Android, power and volume down together. It goes to your gallery.

Open your case in “My help cases” (customers: in your account; drivers: in Support; restaurants: in Settings) and tap “Attach screenshot.” Pick up to three images from your gallery.

Before sending you see a thumbnail of each one; if you picked the wrong one, tap “Remove.” You can write a message or send just the screenshots.

JPG, PNG, WebP and HEIC (the iPhone format) are accepted, up to 10 MB each. If the signal drops while uploading, what you wrote and the screenshots stay on screen so you can try again.

Steps

1. Take a screenshot of what you want to show.
2. Open your case in “My help cases.”
3. Tap “Attach screenshot” and pick up to three images.
4. Check the thumbnails and tap “Send.”

Your screenshots are never published: only the Divoox support team sees them.